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Why outsourcing overseas may not be as cheap as you think

 

Recently I met someone at a networking event, let's call him Bob.  Bob asked what services Vi-VA offered, so I started to explain.

"How much do you charge?" he asked before I had finished.  I told Bob that our standard hourly rate is £25.

Recently I met someone at a networking event, let's call him Bob.  Bob asked what services Vi-VA offered, so I started to explain.

"How much do you charge?" he asked before I had finished.  I told Bob that our standard hourly rate is £25.

"I can get the same service much cheaper by outsourcing overseas" he said.

Bob was taken aback when I strongly disagreed with this statement.  But then he’d possibly hit on a nerve.  You see, time and time again, new clients come to us because “I need it done properly” they tell us.  And we step in to rectify errors that have been caused by other cheap overseas VA companies.

It's true that you can get a service overseas undertaking similar tasks.  But having never used Vi-VA - and having dived into rates before finding out the overall picture of what you get for your money - Bob had completely missed the point of the service we provide to our clients.

At Vi-VA, we don't profess to be the cheapest. We never will be. But we’re very competitive. For the majority of our clients, we are their right hand.  We can manage their day to day tasks so they can get on with winning new clients and growing their business- they trust us to deal with their clients, their accounts, to respond to their emails, choose gifts for their loved ones, arrange travel itineraries, book meetings.  We are a mixture of a Business Partner and an Executive PA with a twist. And at a fraction of the price.

In the same vein as large companies are now bringing call centres back into the UK after realising that they could be a false economy, our clients are coming to Vi-VA for a top-quality guaranteed service, for peace of mind so they can get on with running their business.  So today I thought I'd share with you the top 5 reasons why clients come to us after disastrous experiences of outsourcing overseas.

1. Language Barrier

Speaking English and understanding the subtle nuances of our language are very different things. When it’s crucial to convey the finest details, sometimes the risk of losing it in translation is very real.

2. Time Difference

This can work at times in your favour, as your work can be completed as you sleep.  However it can mean extending your working day just to have a brief conversation and do you really want to work longer hours than you do now?

3. Costs to Rectify Errors

We offer a money-back guarantee and we’ll always aim to put things right – can you be sure your overseas admin team are accountable in the same way.

4. Accessibility

While we love virtual working with a passion, we know there are occasions you may want to meet face to face or get someone to represent you in person – at an important meeting or event for example. Isn’t it reassuring to have this option so you don’t miss a key opportunity?

5. Client Satisfaction

As BT has found to its cost after rising complaints, cheap customer service doesn’t always equate to good customer service! With a recent Which survey finding that overseas call centres were the nation’s biggest customer service bugbear, can you really afford to ignore your clients? After all, it’s far cheaper to keep an existing client than find a new one.

Time for Bob to have a re-think?

If you’d like to see how we can bring both quality and service to your business and keep your clients coming back for more, get in touch at hello@vi-va.co.uk.